FAQs for Clients
What are the
Agency fees for Long-Term placements?
When is the
placement fee due?
What are the
Agency fees for Temporary/Short-Term placements?
What if I
want to hire the temporary candidate on a long-term
basis?
Is it possible
to hire the same candidate for Temporary/Short-Term
assignments?
What if I
hire a Temporary/Short-Term candidate and then decide
I don’t need their services?
Do I pay the
Temporary/Short-Term candidate directly?
What happens
if my caregiver is sick or takes a vacation?
How does SS@MA
find qualified candidates?
How do you
screen your caregivers?
How do I
get started with SS@MA?
What geographic territories does Staffing Solutions service?
What
are the Agency fees for Long-Term placements?
There is a non-refundable annual Registration
Fee of $295. This fee covers consultation, search and
the registration of a long-term placement, and use of
our “Temporary/Short-Term Services” for
one year from the date of registration.
If you hire a candidate we refer to you, our referral fee is as follows:
15% of gross annual salary or $3000, whichever is greater.
SS@MA conducts in-depth interviews with our clients to identify specific requirements. This helps us create the best matches between employer needs and employee services. In the event that you terminate employment during the first 4 months of placement, we will offer you a partial credit of your original fee to be applied towards a future search. This credit is
prorated based on the employee’s last day in the position. Our Referral Agreement provides a detailed outline of all of the terms and fees mentioned.
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When
is the placement fee due?
The placement fee is due only when
you make the offer and the Caregiver accepts the position.
At that time we do the criminal background check.
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What
are the Agency fees for Temporary/Short-Term placements?
There is a non-refundable annual Registration
Fee of $295 that allows you to use all of our services,
including searching for a long-term candidate or use
our Temporary/Short-Term department. In addition to
the registration fee, there is a referral fee due to
the agency of $40 for each day the provider is placed
in your home for days or evenings. There are additional
fees for overnights and holidays. There is a 4-hour
minimum.
If you have a one-time only temporary
need, you can choose to decline the annual registration
fee and pay a referral fee of $70 for each day the provider
comes to your home. There are additional fees for overnights
and holidays. The referral fee is due when a candidate
is confirmed for the assignment.
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What
if I want to hire the temporary candidate on a long-term
basis?
If you choose to hire a temporary
candidate on a long-term basis, a Placement Counselor
will be happy to review the long-term placement fee
structure with you. Temporary fees do not apply toward
a permanent referral fee.
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Is
it possible to hire the same candidate for Temporary/Short-Term
assignments?
While we cannot guarantee that the
same person will be available for each assignment, we
will be happy to check the availability of a specific
person for you. We make every effort to honor our clients’
requests and with sufficient notice, we can usually
make the necessary arrangements. We understand our clients’
need for consistency.
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What
if I hire a Temporary/Short-Term candidate and then
decide I don’t need their services?
If the assignment is changed or cancelled
after it has been confirmed, and it is less than 24
hours before the start of the assignment, there is a
$25 cancellation fee for the caregiver and our referral
fee is still charged.
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Do
I pay the Temporary/Short-Term candidate directly?
Yes, you pay the caregiver’s
wages directly upon completion of the assignment. The
caregiver’s wages are separate from the agency
fees.
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What
happens if my caregiver is sick or takes a vacation?
SS@MA provides Temporary/Short-Term
services for personal in-home use as well as corporate
services for conferences, special events, worship centers,
hotels, daycare centers, etc. You may utilize this service
when your caregiver is sick, on vacation, or when you
just want to get away for the weekend.
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How
does SS@MA find qualified candidates?
The candidates represented by our
agency must have at least two years professional experience,
as well as references in their field. Our candidate
pool consists of a wonderful variety of ages, ethnic
and educational backgrounds and experience levels. This
diversity allows us to offer you a wide range of profiles
to match your unique needs.
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How
do you screen your caregivers?
Our 10-step background check allows
us to screen candidates meticulously. Our priority is
your peace of mind. We hire professional caregivers
who take their responsibilities and care giving seriously.
All our providers meet our exceptionally high standards
of qualifications and are selected for their experience,
character and reliability. Some of our providers have
been with us for more than 15 years, and some of our
families have been with us more than 20 years –
a reflection of our stability and a sign of confidence.
Additionally, all our providers speak English, are legal
residents of the United States, and have their own transportation.
Our 10-Step Background Check includes:
- 1. Personal Interview
- Reference Check
- Health & Safety Orientation
- Fingerprints & Photograph
- Criminal History
- Driving History
- Sex Offender Registry
- Social Security Verification
- TB Screening
- CPR Certification
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How
do I get started with SS@MA?
Our team of Placement Counselors is
ready to assist you with our extensive pool of cheerful,
professional caregivers for all your needs. Contact
our Placement Counselors at 703-250-0700 or 800-526-2669
from 8:30 am 0 5:00 pm, Monday through Friday or click
to begin your search.
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What geographic territories does Staffing Solutions service?
Staffing Solutions places Nannies and Household Staffing in all of the Washington Metropolitan areas.
Our clients and qualified household staffing professionals span the following areas:
Northern Virginia (Fairfax, Vienna, Oakton, Oak Hill, McLean, Great Falls, Reston, Herndon, Clifton, Fairfax Station, Burke, Springfield, Arlington, Alexandria, Mount Vernon, Ft. Belvoir, Annandale, Chantilly). Loudoun County VA (Leesburg, Middleburg, Sterling, Ashburn, Waterford, Hamilton). Montgomery County MD (Rockville, Gaithersburg, Silver Spring, Bethesda, Potomac). Prince Georges County MD, Stafford County VA, Prince William County VA (Manassas, Dale City, Woodbridge, Nokesville). Fauquier County VA (Warrenton, Haymarket, Gainesville). Washington DC.
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